Job Description

Job Description

Job Description

About Company:

PESTANA HOTEL GROUP is the largest multinational group from Portugal founded in 1972 in the tourism sector with a growing worldwide operation, it is present in 16 countries, has more than 11,000 rooms under direct management, has a global team of 7,000 professionals and is chosen by more than 3 million customers per year.

DO YOU WANT TO JOIN A MULTINATIONAL GROUP WITH PROFESSIONAL GROWTH OPPORTUNITIES? DO YOU THINK YOU HAVE A LOT TO CONTRIBUTE TO THE HOSPITALITY SECTOR?

If your ambition clearly answers all these questions, here is your chance to get started in the world of Hospitality and begin your career with the Pestana Hotel Group.

About the Role:

The Night Audit position is a critical role within the accommodation and food services industry, responsible for ensuring the accuracy and integrity of daily financial transactions and operational data during overnight hours. This role serves as the bridge between the day's business activities and the next day's operations by reconciling accounts, generating reports, and addressing any discrepancies. The Night Auditor will also provide exceptional guest service during the night shift, handling check-ins, check-outs, and guest inquiries with professionalism and efficiency. By maintaining accurate records and supporting the front desk operations, the Night Auditor helps to uphold the establishment’s reputation for reliability and customer satisfaction. Ultimately, this role ensures smooth financial and operational transitions that contribute to the overall success of the property.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in hospitality or front desk operations, preferably in a hotel or lodging environment.
• Basic understanding of accounting principles and financial reconciliation.
• Proficiency with property management systems (PMS) and Microsoft Office applications.
• Strong attention to detail and ability to work independently during overnight hours.

Preferred Qualifications:

• Associate degree or certification in hospitality management or accounting.
• Experience with specific hotel management software such as Opera (preferred), or similar systems.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of safety and security procedures relevant to overnight hotel operations.

Responsibilities:

• Perform nightly audits of all financial transactions, including room charges, payments, and adjustments to ensure accuracy and completeness.
• Reconcile daily revenue reports and prepare detailed audit reports for management review.
• Process guest check-ins and check-outs during overnight hours, providing courteous and efficient service.
• Respond promptly to guest inquiries, requests, and resolve any issues that arise during the night shift.
• Coordinate with housekeeping and maintenance departments to communicate room status and any operational concerns.
• Maintain accurate records of all transactions and ensure compliance with company policies and procedures.
• Monitor security and safety protocols throughout the property during the night shift.

Skills:

The Night Auditor utilizes strong analytical skills daily to review and reconcile financial data, ensuring all transactions are accurately recorded and discrepancies are promptly addressed. Effective communication skills are essential for interacting with guests, resolving issues, and coordinating with other departments to maintain smooth operations. Proficiency in property management systems and accounting software enables the Night Auditor to efficiently generate reports and manage bookings during the overnight shift. Attention to detail is critical in auditing financial records and maintaining compliance with company policies. Additionally, problem-solving skills are frequently applied to handle unexpected situations and ensure guest satisfaction throughout the night.

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